Contacting Us
How do I contact NutritionFix.com?
Please contact info@nutritionfix.com with your questions and comments, or call us 24/7 at 1-877-797-5469 (holiday hours may apply)
I sent NutritionFix.com an e-mail. How long will it take to get a response?
We endeavor to respond to all e-mails within 48 hours. Occasionally if we are receiving a heavy volume of correspondence it’s possible it will take longer.
Payment
What kind of payment methods are accepted on NutritionFix.com?
NutritionFix.com accepts Visa, MasterCard and American Express credit cards, and PayPal.
Is my financial information safe when I place an order on NutritionFix.com?
Yes. NutritionFix.com uses a highly secure payment processing system.
My credit card was declined when I tried to pay for an order on NutritionFix.com. Why?
Check carefully that you have entered your credit information correctly, including the 3 or 4 digit security code on the back of your card. Please note that some credit card companies have extra anti-fraud measures in place where you must enter a personal password to complete the purchase, such as MasterCard’s SecureCode. If you are certain you are entering all of your information correctly and the transaction is still not working, or if your card is being declined because of a lack of funds, contact your credit card provider.
Shipping
Where does NutritionFix.com ship to?
NutritionFix.com ships to all 50 states and all U.S armed forces addresses.
Why do you not ship outside the U.S?
We stock a huge amount of products, and because laws vary from country to country, we are only able at this time to guarantee that our products comply with U.S law, and are therefore unable to ship to other countries.
How long will it take my NutritionFix.com order to arrive?
Usually it takes 3-5 business for your NutritionFix.com order to arrive. Please note that shipments to U.S military addresses typically take longer, often up to 15 business days.
Can I track my NutritionFix.com order?
Yes. All our packages are sent through either UPS Ground or USPS Priority Mail. When you order a product from NutritionFix.com, you will be sent an e-mail with a tracking code you can use to track your package online.
Returns
How do I return a product I have purchased from NutritionFix.com?
If you desire to return a product please contact NutritionFix at info@nutritionfix.com with the following information and visit the Return Policy
1. Invoice number
2. Product description, item stock code# and quantity
3. Dates of purchase (all returns must be within 30 days of purchase)
4. Reason for return (damage, incorrect, customer error end user, etc.)
When NutritionFix receives the above four items it will issue an RA# that will be provided to you within 36 hours. It is required that you identify the outside of returned boxes with the RA # *Packages without RA #'s clearly marked on packages will be refused.*
Where can I find more information about the information about the ingredients in the supplements you sell?
Feel free to consult the NutritionFix.com glossary, which is a comprehensive listing of commonly-used supplement ingredients with a short description of each.
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Call us anytime at 1-877-797-5469
