RETURNS POLICY
If you desire to return a product please contact NutritionFix at info@nutritionfix.com with the following information;
- Invoice number
- Product description, item stock code# and quantity
- Dates of purchase (all returns must be within 30 days of purchase)
- Reason for return (damage, incorrect, customer error end user, etc.)
When NutritionFix receives the above four items it will issue an RA# that will be provided to you within 36 hours. It is required that you identify the outside of returned boxes with the RA # *Packages without RA #'s clearly marked on packages will be refused.* Returns must be mailed within 45 days from your reception of an RA #. Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.
Please Note
- In the event of missing products, NutritionFix must be contacted within 24 hours of reception.
- No COD returns will be accepted.
- A 10% restocking fee will be applied to all end user returns.
- Returned merchandise must be in a resalable condition (unsealed merchandise, such as but not limited to; vitamins & supplements and protein powder containers, will be refused).
- Closeout and Discontinued items may not be returned.
- No Cash refunds given on returns.
Please address all returned packages to the nearest location:
Thor Fulfillment East
ATTN: RETURNS
11401- Granite St. Suite H
Charlotte, NC 28273
Thor Fulfillment West
ATTN: RETURNS
4403 E. Central Ave. Unit #101
Fresno, CA 93725
DAMAGES
NutritionFix is not responsible for damages due to elements out of its control, such as melted bars (see Cold Packs). We will not ship drinks in glass containers. Customers must contact eNutriments regarding damages within 24 hours of reception of order.
COLD PACKS
Cold Packs are available upon request to prevent products from melting. NutritionFix will not accept returns on melted products. A $9.00 fee will be added to all orders requesting cold packs.
OUT-OF-STOCK PRODUCT POLICY
Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments are available upon customer approval in the event the order cannot be shipped complete from one warehouse.
DISCLAIMER
Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information: www.nutritionfix.com
PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product. The information provided on NutritionFix is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor's web site. * NutritionFix gladly accepts VISA, and MasterCard ** List of items unable to ship is subject to change without notice.
ORDER PROCESSING
Return and Out-Of-Stock Policy on invoice. NutritionFix Store is unable to make any alterations to orders after they have been submitted.
ORDER CANCELLATION
Order cancellation requests must be emailed to NutritionFix within 30 minutes of the submission of the original PO. NutritionFix cannot guarantee any cancellations received after 30 minutes of the submission of the original PO.
SHIPPING POLICIES
All domestic residential orders will be shipped UPS ground**. All Military/PO Box/Alaska/Hawaii orders will be shipped USPS Priority Mail. All USPS shipping charges will be calculated by NutritionFix and added to the order. Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to NutritionFix due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee.
